Career Summary

U.S. Air Force veteran with over ten years of work experience transitioning into the cybersecurity field. Currently, I am a cybersecurity student passionate about learning new technologies and applying them to improve digital safety. During my six years in the United States Air Force, I served as a 2A373M Tactical Aircraft Maintenance Craftsman, specializing in maintaining the F-16 Fighting Falcon. I held various roles within my specialty, including aircraft maintenance technician, emergency responder, facility manager, equipment custodian, program manager, and IT asset manager. I participated in the ServiceNow NextGen SkillBridge program during my last six months of active duty, during which I gained in-depth knowledge of the ServiceNow platform and developed skills in service portal fundamentals, JavaScript, and application development. This diverse experience has equipped me with the confidence to learn new skills and expand my knowledge across multiple fields. In these roles, I have demonstrated expertise in information assurance, incident response, and teamwork, consistently handling complex and dynamic situations professionally and precisely.

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Daniel Avila

Managed comprehensive aircraft maintenance and operational procedures for F-16 fighter jets, including preflight, thru-flight, post-flight inspections, launch/recovery, and ground handling. Oversaw the servicing of critical systems (oil, fuel, hydraulic fluids, nitrogen), conducted functional tests of repaired components, and ensured precise adjustments, alignments, and rigging of aircraft systems.
Supervised and executed detailed maintenance tasks, including troubleshooting and repairing aircraft discrepancies, maintaining engines and hydraulic systems, and managing on-aircraft protective equipment inventories. Ensured accurate documentation of aircraft forms and discrepancies, leading to enhanced operational reliability and compliance.

Tactical Aircraft Maintenance Craftsman

March 2018 - March 2024

Directed a $20 million Crash-Damaged Disabled Aircraft Recovery Training Program, ensuring full compliance and operational readiness for emergency situations. Spearheaded the recovery of transient aircraft and local fleet (F-16s, A-10s, U-2s) during In-Flight and Ground Emergencies, while supporting passenger and cargo movements across diverse aircraft types.
Managed a $3.6 million fuel tank and facility program, overseeing maintenance, inspections, and emergency evacuation planning. Collaborated with Civil Engineers to validate and enhance facility readiness and safety protocols.
Oversaw the supply, inspection, and maintenance of 2,800 pieces of specialized equipment, consolidated tool kits, and electronic technical orders, ensuring strict equipment and vehicle control through daily inventory management with the Tool Accountability System. Managed packing and accountability for TDYs, deployments, and high-level directed exercises.

System Administrator

(2A373M) - Active Duty

- DOD Skillbridge Internship

United States Air Force

September 2023 - January 2024

Designed a user friendly portal with customized pages, widgets, announcements, tours, and links to affiliated websites.
Configured and managed user group roles within ServiceNow, reducing role assignment errors and increasing team performance.

Developed personalized IT Knowledge Base categories for varying phone models, enabling enhanced retrieval speeds and reducing search times by 25%.
Created Incident Reports within ServiceNow, implementing pie chart visualization grouped by priority and filtering for category incidents, ensuring streamlined data analysis.

Warehouse Associate

- Various Locations

Amazon

February 2017 - February 2018

Conducted quality checks on Amazon products, ensuring upheld standards by inspecting an average of 1K items daily for defects, damages, and verifying specifications.
Managed inventory accuracy through regular counts, audits, and investigating discrepancies, utilizing tools and technologies. Correcting approximately 50 discrepancies daily.
Efficiently handled customer orders by receiving, picking, packing, and shipping products, maintaining accurate documentation in the warehouse. Averaging 20-35 minutes per order completion.

Grocery Clerk

- Vernon, CA

October 2013 - August 2016

Family Farms Market

ServiceNow

- Remote

- Los Angeles, CA

Delivered exceptional customer service by addressing inquiries, resolving issues, and offering product recommendations, enhancing the shopping experience for over 500 customers daily.
Managed cash register operations, processing over $5,000 in daily transactions with accuracy and efficiency, while handling cash and card payments and adhering to store policies and procedures.